- 646-582-1088
- [email protected]
- Mon - Fri: 9:00AM - 6:00PM EST
PROCESSING TIME
Generally, your purchase is shipped within 2-3 business days. We also provide an estimated delivery date during checkout!
DMARIE 5TH AVE is open Monday-Friday 9 AM – 5 PM (ET). If you place an order on a weekend, holiday, or outside of our normal business hours, the item will be prepared for shipment within the following 3-5 business days. DMARIE 5TH AVE will attempt to accommodate special requests for shipping, however, it is the sole responsibility of the customer to understand our shipping procedures.
If you place an order with expedited shipping before 11:00 AM (PT), your order will ship the same day; after 11:00 AM (PT), your order will ship the following business day.
We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.
Please note that from time to time we may experience delays with shipping.
SATURDAYS & WEEKENDS
Saturday delivery is not included in the standard pricing for UPS. If you would like to request Saturday delivery, please call us and an additional UPS Saturday-delivery fee will be added to your shipping costs, if available.
In regard to weekend delivery for orders placed with expedited shipping, a 2-Day order shipped on Thursday, will be delivered the following Monday. An Overnight order shipped on Friday will be delivered the following Monday (next business day).
While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. Delays may be caused by weather or mechanical issues and DMARIE 5TH AVE is unable to refund shipping fees for these kinds of delays as they are out of our control.
ORDER CHANGES
For domestic U.S. orders only, you may change or update your shipping address after you have checked out and completed your order. You acknowledge and agree that if you choose to do so: (i) you assume all responsibility and liability for loss or non-delivery of the item(s) (“Loss”), (ii) DMARIE 5TH AVE expressly disclaims any and all liability with respect to such change and/or any Loss, and (iii) you waive and hold harmless DMARIE 5TH AVE and its affiliates, licensees, and service providers from any claims resulting therefrom.
SIGNATURE REQUIRED
All orders are defaulted to ship with a signature required due to the value of our items. If you won’t be home to sign for your package and your order is under $500, you have the option to waive the signature requirement during checkout. Please remember, by waiving the signature, you accept full financial responsibility for the item once it leaves the DMARIE 5TH AVE facility.
For your convenience, we offer flexible shipping options. While we are unable to directly ship orders to UPS Stores or any other courier service locations, after your order has been shipped to your residential address, you can request to have your package held for pickup at a UPS Customer Center. For this, contact Client Services after the first tracking scan of your package. We will then assist in redirecting your order to the nearest UPS Customer Center, where you can pick it up at your convenience. Remember to bring your tracking number and a government-issued ID when collecting your package.
SHIPPING TO NON-BILLING ADDRESS
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
SHIPPING TO BUSINESS
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
COMBINING ORDERS
Ground & Express: Orders are shipped independently and cannot be combined. When multiple items belong to a single order, we will ship them together whenever possible.
International: Due to international shipping regulations, orders are sent individually, as each requires a commercial invoice.
INFORMATION FOR INTERNATIONAL BUYERS/SELLERS
Destination Customs in your Country
You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as “used” when shipped outside of the United States. We cannot declare any item as a “gift”.
You, as the customer, must also be aware of any regulations that may prohibit the importation of your order. Some countries prohibit the importation of items made with exotic skins.
Destination Customs in the United States
When your previously owned (used) luxury items are shipped to DMARIE 5TH AVE for consignment or buyouts, they are subject to inspection and possible fees/taxes.
Please declare these items as used handbags or accessories, as applicable. Please note that U.S. Customs duties and taxes are based on a percentage of declared value and that they may assess a higher value after inspection.
DMARIE 5TH AVE policy is to split any applicable U.S. Customs duties and taxes 50/50 with you. Once we receive the item, we will provide a scanned receipt of the completed tax payment to you and deduct 50% of the paid tax amount from your payment for your item.
International Currency information
All prices shown and the amount due reflected at checkout are represented in US Dollars and do not include import taxes, customs duties and any other applicable fees imposed by the destination country. We accept returns on international orders as further described in our return policy. For international shipments and all returns on items shipped internationally will be made in US Dollars only and in the same US Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.